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GENERAL INFORMATION

(FAQ)

1. Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

2. How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.

3. How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact EFFEC skin care customer service.

4. Can I remove items from my item from order list?

Yes. Go to your cart > Quantity setting "0" > Click " Update Cart ",there will remove your item.

5. What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you didnot order, please contact EFFEC skincare customer service.

6. Can I exchange cash credit to cash?

NO.All cash credit can't exchange to cash. Only can purchase on website effec.com.sg.